Questions, answered

GONEX is a workspace for agencies, creative studios and project teams. It brings projects, creative briefs, tasks, approvals, files and team messaging together, so work moves from request to delivery in one place.

Teams that handle client work: agencies, studios, in-house creative teams and anyone who runs projects with briefs, reviews and sign-offs.

Register, name your organization, and the setup wizard walks you through your free trial, departments and team invitations. It takes a few minutes.

No. The trial needs no payment details. You choose a paid plan only when you are ready.

By bank transfer. Pick a plan and billing cycle, transfer the amount to one of the listed accounts, then enter the transaction reference and upload your receipt.

As soon as the payment is verified. Submitting a receipt on its own does not change your subscription. Once verified, you get an email confirmation and a numbered invoice.

Yes. Every verified payment produces a numbered invoice that you can print or save as a PDF.

Your workspace status changes, but your data is not deleted. Renew to pick up where you left off.

Each plan sets limits such as members, departments, active projects and storage, and which modules are switched on. See the pricing page for the current plans.

Yes. One person can belong to several organizations and switch between them in one click. Each workspace has its own team, roles and subscription.

There are 8 built-in roles — owner, admin, director, project manager, department head, team lead, member and client / external reviewer — covering 24 permissions. Each organization can add its own roles on top.

Yes. Invite them with the Client / External Reviewer role. They can comment, download shared files and approve or request revisions, without access to the rest of your workspace.

Only if their role allows it. By default, members see the projects they belong to.

Yes. Every request is checked against your organization, and records from another organization are never returned.

Permissions are checked on the server, sensitive settings are encrypted at rest, sessions are hardened, login attempts are throttled and important actions are recorded in an audit log.

No. Platform staff see organization details such as plan and usage counts, not your content.

Uploads are checked by both file type and actual content, risky types such as scripts are refused, and files are stored outside the public web folder.

Yes — for mentions, comments, assignments, deadline changes, reviews and announcements. For each category you choose in-app, instant email, a daily or weekly summary, or off.

Open conversations refresh every few seconds, and unread badges update about every 30 seconds.

Yes. The layout is responsive and works in mobile browsers. Messaging switches to a list → conversation → details layout on small screens.

Yes. Use the moon icon in the header to switch between light and dark.